After many years delivering complex projects, I know that managing client relationships can often be the single most important factor that determines success.
I don’t really believe there is such a thing as a difficult client — if there are difficulties, in my experience it is because fundamental issues have not been identified early enough or as they arise – often as a direct result of ineffective client-facing skills.
I always take a great deal of time to get to know my clients, understand their needs, issues, challenges — and their opportunities — and then work with them to achieve excellent results.
When facing you, or your clients on your behalf, I am:-
- welcoming and supportive;
- inquisitive about their business and how they see the world;
- knowledgeable and able to communicate this in a user-friendly and helpful manner;
- able to think of innovative approaches to solve problems;
- able to project a positive representation of your agency, design studio or business;
- able to create a lasting and positive impression that reflects well on your business.
Needless to say, when you hire me, you will be my direct client and you can be assured of my discretion and respect for your confidentiality.
It is often the case than when partnering with an agency or design studio, my client-facing skills come out top of the list for positive feedback. Sometimes, a single, really effective meeting can be pivotal to the success of a project.
The benefits of my approach include:-
- Greater client confidence in the project at hand
- Greater collaboration with the client to solve issues
- Faster turnaround times
- Better mutual understanding and tolerance
- More beneficial focus on project goals and less on personalities
- Increased customer satisfaction
- Repeat business
These are just some of the benefits. I am also capable of interpreting technical, design and other types of information and presenting these to you or your client in way that is easy to understand, meaningful and useful in business terms.
Please see also my top-10 tips for effective client-handling »
